Amazon.com Services LLC Looking For PM, Ops Integration, Grocery Automation at Nashville, TN Full Time

• 3+ years experience in program or project management
• Experience using data and metrics to drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
• 3+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
• 1+ years of experience leading cross-functional programs
• 1+ years of experience designing, implementing, and optimizing initiatives
• 1+ years of experience with data mining and data analysis
• 1+ years of experience with Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• 1+ years of experience experience with analytical tools such as SQL, Tableau or Microsoft Access

Job summary

The Global Specialty Fulfillment team is looking for a Program Manager with project management experience to own and execute strategic, cross-functional operations and technology projects in the Grocery Automation space. This role requires scoping large projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management, executive presentation skills, and proven track record of delivering results are essential.

Key job responsibilities

• Gathering and analyzing data across order fulfillment functions to establish global standards for operations and in partnership with cross functional teams.
• Building strong partnership with operations field leaders to drive standard practices across the Fresh network
• Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities
• Managing cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes
• Innovating to improve customer experience and continuously remove cost from our fulfillment network
• Designing new metrics and enhance existing metrics to support the future state of the business
• Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
• Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence

About the team

The Grocery Automation team owns the creation and implementation of strategic technology projects and programs within the grocery space. We drive technology investment decisions as they relate to Amazon’s portfolio of grocery businesses and create plans to integrate the technology with existing operations.

• MBA and work experience in technical field is highly desired
• Prior experience with operating robotic systems or MHE at Amazon, such as Kiva and AFE
• Prior experience or use of PMP/Lean Six Sigma/Kaizen
• Prior experience communicating goals and strategies to influence multiple leadership levels of an organization
• Analytical and quantitative skills using data and metrics to back up assumptions and develop business cases

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.