Amazon.com Services LLC Looking For Transportation Specialist, ROC at Tempe, AZ Full Time

• High school or equivalent diploma
• 1+ year experience with MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret data
• Must be flexible to work all shifts day or night and some weekend shifts as needed, as this team provides tactical support to Amazon’s fulfillment network 24 hours/day 7 days/week

Job summary

Amazon’s ROC, (Relay Operations Center) Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job responsibilities

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
• Drive root cause elimination and process improvement using data
• Work under direct supervision to perform routine work assignments and problem resolution that benefit our partners and customers
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunch
• Seek guidance from leaders and resources to resolve issues and identify appropriate issues for escalation
• Identify and report trends and issues encountered during shift
• Partner with and/or directs carriers/drivers and internal network partners to facilitate disruption resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Meet Amazon’s established standards for performance, attendance and conduct throughout
• Bachelor’s Degree from an accredited university, ideally with degree in engineering, supply Chain, Logistics or related field
• 1+ year call center experience, ideally in a logistics or claims environment
• Proven strength in customer service, communication (including focused listening) and organizational skills
• Experience in manufacturing, transportation, and/or distribution environments
• Demonstrated passion and ability to leverage strong problem-solving skills
• Proficiency with computers, especially with CRM software, and strong typing skills
• A proven track record of reliability and good attendance
• Receptivity to frequent coaching/ constructive feedback to help improve performance and growth opportunities

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.