Tesla Looking For Risk Operations Center Operator (GSOC) at Fremont, CA Full Time

The Risk Operations Center Operator, under guidance of the Risk Operations Center Analyst and Management, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate assets around the globe.

The individual will work in a 24/7 operations center environment, monitoring several screens, systems, and events simultaneously. More specifically, Operators will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open source media, internet, and in-house tools. In addition, should an emergency occur, supporting Emergency Management within the Emergency Operations Center.

The Operator will work with the Analysts to detect, analyze, and alert others of any incidents which may impact Tesla’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

Responsibilities

Monitoring of open-source intelligence, social media, and other intelligence gathering tools to identify potential threats to Tesla and its assets.

Notifying and coordinating corporate emergency responses by escalating events by advisories, alerts, and other communications

Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises

Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed

Assisting company employees in all concerns that pertain to safety and security

Monitoring travel safety and security of company’s employees

Provides back-up, support, and on-call function as needed

Perform other related duties and special projects as required

Gather and prepare reports on individual and team performance metrics

Requirements

Strong Customer Service skills

Excellent written and verbal communication skills

Ability to read, write, and speak clearly in English

Ability to multitask in a fast paced, at times stressed work environment

Strong team player

Comfortable with high-tech work environment, and constant learning of new tools and innovations

Flexibility to work all shifts, and willingness to assist the team with overtime when needed

Proficient in Microsoft Windows, Office Suite and Sharepoint

Preferred Qualifications:
Prior experience in a security operations center, GSOC, corporate intelligence program or similar is highly preferred

Experience using Everbridge VCC, Dataminr, and ISOS/Travel Tracker is a plus

Experience with security systems, including alarm monitoring, electronic access control, and CCTV; Gallagher, NX Witness and Genetec