Google Looking For Program Manager, Strategy and Planning Operations at Raleigh, NC Full Time

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Raleigh, NC, USA; Durham, NC, USA.

Minimum qualifications:
1 year of experience in data analysis working with visualization tools to create dashboards and generate metrics.

Experience working in a project/program management related role

Experience working cross-functionally with internal stakeholders, executives, sales, or other related teams.

Experience working in a customer-facing role or domain (e.g., Customer Experience).

Preferred qualifications:
Ability to work in a high-paced, changing work environment.

Ability to prioritize multiple functions and tasks and manage work time efficiently.

Ability to prioritize workloads, quickly transition between projects, and adapt to unanticipated issues that arise and agility to ensure a positive customer experience.

Ability to handle multiple stakeholders and priorities.

Effective organizational and attention to detail skills.

About the job

Our team represents Google Cloud’s collective customers across various industries and global regions to ensure the broader organization is unified in resolving customer challenges. Our team works across Engineering, Marketing, Sales, Services, and Support to own the process for identifying and resolving “blockers” that hamper Google Cloud’s ability to make working with Google easier for our customers. Our team works with customer data (e.g., obtained via surveys, round-tables, customer gatherings, etc.) and uses it to identify and alleviate customers’ biggest challenges in working with Google Cloud.

In this role, you will be part of the Operations, Strategy, and Planning team. You will work closely with stakeholders across all parts of the organization to manage purchasing, budget, extended workforce planning, and operational support of team engagement with external groups including Finance, Extended Workforce, Legal, Cloud Systems. You will also be responsible for reporting metrics and dashboard updates used during monthly business reviews.

You will deliver a steady stream of tasks navigating many internal tools, systems, and teams to see requests through to completion. Prioritization of competing assignments, independence in finding solutions, and discovering creative alternatives will be key.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Drive analytical problem-solving and deep dives. Work with large, complex data sets, solve difficult, non-routine problems, and apply advanced quantitative methods as needed.

Collaborate with a wide variety of cross-functional partners to determine business needs, drive analytical projects.

Create and track purchase orders for the Customer Advocacy and Insights team ensuring timely escalation through the approval chain.

Act as a steward for business metrics and reporting, including the development of new dashboards and data pipelines as needed (e.g., updating fields, running data, quick builds).

Manage budget management, requisitions, purchase orders management, statement of work creation, and monthly spend analysis and tracking.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.