Responsibilities
The Consumer Service Operations Professional 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Required Qualifications
Bachelor’s degree
5 years experience in a service operations environment
Demonstrated ability to analyze information, research problems, and determine and implement solutions
Ability to manage multiple or competing priorities and work in a very fast-paced environment
Strong written and verbal communication skills to include presentation skills
Excellent interpersonal skills and ability to develop collaborative working relationships across multiple functional areas in the organization or with consumers
Consultative skills which include ability to assess, understand the consumer and make recommendations
Ability to work independently
Comprehensive knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint and Access
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Organizational skills necessary to effectively manage multiple activities
Experience with medical claims/health insurance
Project Management experience
Additional Information
Scheduled Weekly Hours
40