Meta Looking For Head of Operations, Business Messaging Group at Menlo Park, CA Full Time

The Business Messaging team’s mission is to make business messaging the primary way people and businesses communicate. This team is looking for an experienced operations leader to join its team, reporting to the Vice President of Business Messaging Products. This high visibility role will work across the organization and be accountable both to the Vice President of Business Messaging Products and the VP of the Business Messaging Group to align organizational plans and priorities to its long term business strategy. As a critical part of the team, this role gives you an opportunity to collaborate, drive strategic initiatives and form the culture at all levels of the organization. Due to the global nature of the role, 20% travel may be required.

Head of Operations, Business Messaging Group Responsibilities:

Collaborate with Vice Presidents of Business Messaging Products and the Business Messaging Group, align with their Leadership teams and other key partners to drive strategic priorities

Develop strategic calendar of key deliverables for the organization for each half

Ensure work, people, and resources are aligned against the highest priorities, and escalate as necessary to resolve misalignments

Support organization-wide goal setting, performance management, and annual operating planning to bridge connection across the sales/go-to-market and product processes

Drive implementation of new procedures to ensure employees can meet their goals and objectives. This includes accountability for all Rhythms of the Business in partnership with other key functions

Evaluate performance of the organizational operation by analyzing and interpreting data and metrics including onboarding tool usage, time spent analysis, etc.

Work closely with the human resources and recruiting teams to ensure hiring managers that new hires are prepared to advance the operational potential of the Business Messaging Organization

Drive leadership meetings and facilitate alignment on key issues and opportunities and ensure leadership team is spending time on highest priorities

Ensure pre-work for executive meetings is clear and will facilitate intended outcomes, manage action items

Coordinate standing meeting for cross-company business messaging leads to facilitate decision making, manage escalations and develop long-term strategy of the business

Partner with HR to support organizational and leadership team culture and leadership development initiatives

Represent the view of Business Messaging organization, as appropriate

Lead ad hoc leadership initiatives as needed

Minimum Qualifications:
12+ years of experience with project management, strategy, management consulting, research, or operations.

Experience working directly with management as well as people at all levels, including executive and C-suite level, both inside and outside of a company.

Experience managing multiple tasks under timelines and shifting priorities.

Project management and communications (long- and short-form) experience.

Experience cultivating internal relationships globally.

Experience developing and driving strategy and execution plans.

Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].