Microsoft Looking For Business Operations Manager – Cloud Launch Operations at United States Full Time

Are you looking for an opportunity to affect change on a large scale and deliver improvements that result in material impact for the business? The Cloud Business Operations (CBO) team serves as the center of launch excellence for Microsoft’s Business Planning & Commercial Licensing (BPCL) organization, and we’re on a mission to change how products and services are launched to market.

As the Business Operations Manager (also known internally as the Control Tower lead), you will own the launch management process for products and services across our $38B cloud business, including Microsoft Dynamics 365, Microsoft 365, Microsoft Defender, Microsoft Power Platform, and Windows. You will work closely with key stakeholders to automate and streamline the launch process and be directly responsible for continuous improvements to both the process and our team’s KPIs. Success will be determined by our ability to improve overall time to market and launch quality.

Responsibilities

Model the Microsoft values of respect, integrity and accountability

Steward the end-to-end launch management process to ensure products and services are delivered to market accurately and on-time

Partner with key stakeholders to automate and improve our existing process, systems, and tools

Leverage data and insights to identify opportunities to further optimize and streamline the launch process

Support change management by helping to land process and policy changes through communications, training, and onboarding

Build a strong partnership with business planning, engineering, operations, finance, and other key teams to deliver on a shared vision of success

Qualifications

Strong communicator who can adapt your style based on the audience and format, and are skilled at bringing clarity to complex scenarios

Inspire confidence in others and possess the ability to influence key partners and stakeholders

Known for bringing people together to solve hard problems and for successfully implementing solutions across organizations

Demonstrate a history of clear, strategic thinking and strong analytical and problem-solving capabilities

Possess a growth mindset and are constantly looking for new ways to learn, improve, and help others

Embrace and live the Microsoft culture with unwavering commitment to diversity and inclusion

BA/BS required

5+ years of experience in business operations, program/project management, product management or analytics

General knowledge of Microsoft’s commercial portfolio

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.