Google Looking For Customer Growth Associate, Google Customer Solutions at Ann Arbor, MI Full Time

Minimum qualifications:
Bachelor’s degree or equivalent practical experience.

Ability to speak and write in English fluently.

Preferred qualifications:
Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, or a related field.

Experience with Google Ads and online advertising, and/or Google Ads certified.

Knowledge managing a portfolio and/or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).

Understanding in sales, technology, and how to help businesses grow online.

Ability to think strategically.

Excellent internal/external communication and problem-solving skills.

About the job

Your future starts here. Join one of the most innovative companies in tech and help businesses and their communities reach their full potential with Google products. Spark at Google is an 18-month Digital Marketing and Sales program where you’ll learn from minds in the industry, gain the sales, marketing, and business skills and experience you need to jumpstart a successful career, and form lifelong connections with Googlers from a variety of backgrounds, perspectives, and experiences.

The program begins with six months of foundational and practical training focusing on client relationship building, problem-solving, growth marketing, and digital transformation. Following this onboarding period are two career-building experiences lasting six months each. During these experiences, you’ll work with a portfolio of clients that share a specific business model, such as commerce. You’ll be responsible for a book of business, organize frequent pitch meetings, and become a trusted advisor to clients by using the skills you’ll develop during the program to help them achieve their business goals and grow their Google Ads investment. At the end of the program, you’ll have an opportunity to join one of many advanced sales teams within GCS (Google Customer Solutions).

Develop your skills

Intended for soon-to-be graduates, Spark at Google is designed to give you the skills, experience, and connections you need to build a career in tech while fueling Google’s innovation and helping businesses grow and thrive online. Over the course of the program, you’ll develop marketing, professional, and general business skills such as client relationship building, problem solving, solution selling, digital transformation, and more.

Make a difference

As a member of the GCS team, you’ll work with companies across industries to understand their needs and develop digital marketing solutions that directly impact their success. Each quarter, you’ll work with a collection of diverse small and medium-sized businesses that shape the communities they serve, and empower them to grow their business and reach their goals.

Build your community

Along the way, you’ll learn, grow, and receive continuous training with a tight-knit cohort of talented, driven, and diverse peers. You’ll work directly with leaders in business and the best tech professionals in the world to build your knowledge of the online advertising industry and develop your professional network.

Learn more about the program and hear from our team members here.

Responsibilities

Serve as an advisor to clients by building relationships with customer decision-makers/business owners to understand their business goals and digital marketing plans, and help with Google advertising.

Manage accounts and identify opportunities where Google Ads can impact growth. Track account growth and product adoption quarterly goals.

Help clients reach/exceed business goals by conducting phone consultations to evaluate their campaign performance, make account recommendations, and mentor business owners on digital marketing strategy.

Engage in activities to lead customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, and internal strategy building/execution).

Participate in training while developing sales, professional, and business skills.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.