Facebook App Looking For Content Specialist at Menlo Park, CA Full Time

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.WhatsApp, LLC (formerly known as WhatsApp, Inc.), a subsidiary of Meta Platforms, Inc., is seeking to hire a Content Specialist.Instructions on how to apply, click “Apply to Job” online on this web page.

Oversee the content strategy for a product area or set of features

Draft clear, actionable support content based on the strategy

Apply, maintain, and evangelize content standards and best practices

help to evolve WhatsApp’s voice

Collaborate with operations, product, marketing, communications, and legal to explain complicated product and policy concepts in simple, jargon-free language

Coordinate multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines

Leverage data to improve WhatsApp’s support experiences and troubleshoot known issues

Employer will accept a Bachelor’s degree or equivalent* in English, Communications, Journalism or related field, and 2 years work experience in the job offered or in a communications/content analyst-related occupation. *In lieu of a Bachelor’s degree, employer will accept 2 years of work experience in a communications/content analyst-related occupation. Experience must include 6 months of experience in the following:

Writing, editing, developing, or planning online content for tech or websites

Planning and writing online help content and customer support responses for social media platforms or mobile apps

Prioritizing and managing content projects across multiple organizational functions

Content analytics tools

Designing and implementing content standards

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].