Microsoft Looking For Program Manager 2 at United States Full Time

Microsoft 365 (M365) is one of the fastest growing businesses across Microsoft and Microsoft Endpoint Manager (MEM) is a key component of the M365 offering. With thousands of customers already on the service, M365/MEM will quickly become one of the leading services at Microsoft. Our Customer Experience Engineering (CxE) organization brings and keeps customer obsession at the forefront of all things we do as a business.

Customers and partners are betting on the cloud and expecting M365/MEM to deliver an unparalleled management story and support is a vital component of this that needs to be prioritized as a signature experience. To do this, it is critical that we build and nurture a data-driven culture to assist our organization in making informed decisions that solve important challenges. We are looking for a data-minded, hyper-customer focused PM who will help us to build, improve, and scale our support data processing frameworks in our demanding and high-paced environment. This role will also include performing and applying analysis to our data to help guide business-critical decisions around the modernized MEM support experience.

If you have passion for customers and partners, hunger for impactful change, and proven capability to manage at scale, we’d love to have you join CxE team and be a part of our journey building our customers’ confidence in MEM support through their world-class engagements and experiences.

#scmjobs

Responsibilities

Standardize data modeling and design frameworks for analysis, design, building, testing and maintenance

Implement data and machine learning solutions to complex, high-volume data from various sources

Build metrics, dashboards, and solutions for our customers and stakeholders

Identify and build automation to drive business optimization and ability to grow and scale

Communicate business health through data storytelling and visualizations

Communicate results to internal audiences, making recommendations on product roadmap and decisions

Qualifications

Proficient in Kusto, Power BI, and Power Automate

Strong data engineering, machine learning, data science and statistical modeling experience

Ability to collaborate with partners to streamline requirements into actionable deliverables

Experience of supporting a 24×7 global service

Proven ability to deliver cross-organization results and build and maintain strong partnerships

Strong attention to detail and organizational skills

Ability to drive consensus, influence leadership, and manage expectations with senior stakeholders

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.