Microsoft Looking For Community Manager, Worldwide Learning at Redmond, WA Full Time

The Worldwide Learning (WWL) organization is rethinking the entire concept of learning and development. We are a learner-obsessed organization with a mission to build world-class capabilities for customers, partners, employees, and future generation workers – helping people develop, grow, and achieve professional success.

Do you want to work on a meaningful and impactful project and make a difference? Do you want to support others to succeed and operate in a highly-collaborative and global environment? If you said yes to all of the above then this could be the role for you. We are seeking an innovative and driven Community Manager to join the Worldwide Learning Go-to-Market team.

We are looking for someone who has a track record of innovation, of moving from ideation to realization in a fast-paced environment, and a creative flare that ensures you get the most out of investments while searching for insights to benchmark success. A natural collaborator and influencer, you excel at leveraging relationships for 1+1=3.

Responsibilities

In the Community Manager role, you will be responsible for the following:

Drive strategy and execution for our community of learners engaged in Microsoft training and Microsoft Certified Professionals.

Develop a community strategy by partnering closely with cross-organizational stakeholders, local field teams, and third-party community stakeholders to align on opportunities, gaps, and challenges related to community efforts.

Partner closely with internal teams and field organizations to scale community engagement, create clarity on strategic priorities, and deliver executional guidance and resources to increase impact of global initiatives.

Align existing community initiatives and innovate net-new tactics to bolster community engagement and advocacy.

Identify leading performance indicators and instrument measurement to quantify the impact and progress of our community engagement initiatives, and evolve components/structure as needed to align to shifting community needs.

Capture feedback and insights from our learners, translate into opportunities for improvement, and channel to appropriate internal stakeholders to influence product development and marketing strategies.

Qualifications

7+ years of supporting, engaging, and developing community and advocacy programs

Proven track record in designing, launching, and executing community and advocacy programs as key project lead

Self-starter with demonstrated ability and willingness to roll-up sleeves and execute to get the job done. Accomplished range of skills from high-level strategic thinking to creative and detailed execution

Creative thinker that generates and executes on innovative marketing ideas that generate measurable business impact

Excellent communication skills (verbal and written), including experience in storytelling and messaging

Proven experience establishing strong collaborative relationships across a varied set of stakeholders and organizations

Self-starter, with shared ownership mindset & strong attention to detail

Self-awareness, the ability to be self-critical and a strong desire to learn/grow

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.