Google Looking For Scam Investigations Manager, Payments Compliance at New York, NY Full Time

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Sunnyvale, CA, USA; Chicago, IL, USA.

Minimum qualifications:
Bachelor’s degree in Business with an emphasis in Operations or equivalent practical experience

8 years of experience in Risk, Compliance, or Trust and Safety operations, including in E-commerce fraud schemes and mitigating strategies

8 years of experience in people management, including on-site, remote, and vendor/extended workforce resources

Preferred qualifications:
Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Financial Crime Specialists (ACFCS), or Certified Fraud Examiner (CFE) certification

Lean Six Sigma Green Belt or similar certification

Experience leading complex process improvement projects

Ability to be a proactive team player, thrive in ambiguity, and navigate complexity to develop solutions

Excellent project management skills and ability to manage multiple tasks in a dynamic environment

About the job

The Google Compliance team makes sure that our business is always consistent with the current financial regulations. Comprised of multitaskers, this team balances Google’s legal and compliance requirements with the dynamic needs of our users and the values of our company. As part of this team, you proactively identify pain points and gaps in existing policy frameworks and find innovative solutions. You develop efficient compliance systems and work with teams to implement these across the organization. You are thorough in all you do and see to it that as Google pursues our next big idea, we always have our bases covered.

In Financial Crimes Investigations, we design processes that work internationally while accommodating local needs. We provide rapid responses to challenges, ensuring the positive impact is lasting. We take on leadership opportunities and have the autonomy to identify and execute projects that will benefit the company for years to come.

The Scam Investigations team works with cross-functional stakeholders to strengthen Google’s fraud mitigation efforts, globally.

Responsibilities

Manage the operations in scope, including vendor supervision and process maintenance.

Review daily escalations and act as a central point of contact for internal and external stakeholders.

Analyze and interpret data, monitor applicable Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and maintain comprehensive metrics.

Drive process design, collaborating with Product, Engineering, Legal, and Compliance teams.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.