QualificationsSSLTCPGoUNIXC++Bachelor’s degree
Partners with our Mobile Operator partners and SMS vendors to successfully integrate Meta’s SMS solutions and ensure delivery quality is maintained. This includes remotely supporting the deployments and testing of VPN connections, Header Enrichment and SMS Binds
Provide support for a variety of scenarios like deploying and testing VPN connections, Header Enrichment, Special configurations, managing the technical relationship with the partners, providing technical support and handling service outages
Provides continuous proactive and reactive technical support to Mobile Operators and SMS Vendors through a scaled ticketing system while ensuring a high level of satisfaction from our service
Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and second level operations teams, while also working with Meta’s internal technical teams to resolve those issues
Develop and maintain performance monitoring systems for infrastructure and operations to ensure all Mobile Operator integrations are highly available
Communicates partner needs to the Meta product team, to improve people’s experiences with our products
Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross functional and global context
Provide 24×7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
Proactively and independently leads the strategic direction of his/her area of ownership or project manages knowledge and expertise within a key developer product and uses expertise to improve team’s knowledge/skills
Effectively completes complex activities & projects with very little direction
Frames issues strategically and translates them into actionable insights with manager guidance
Effectively balances increasing responsibilities & prioritizes/deprioritizes projects as needed, understanding the trade-off between risk and speed/impact
Proposes new ideas based on thoughtful understanding of the business: ideas/plans are backed by methodical analysis and clear operational plan
Effectively balances increasing responsibilities, communicating prioritization or deprioritization of projects to leadership and cross functional partners
Consistently communicates effectively and proactively at the global team level, presenting tactical and strategic ideas that result in thoughtful actions
Effectively delivers constructive feedback
Identifies opportunities to foster trust and respect amongst the team, and areas to improve culture
Supports interviewing and on-boarding of new employees
Understands and applies the fundamental concepts and practices related to particular field of specialization
Ensures complete understanding of the project
assesses problems and makes sound decisions
Ensures actions are aligned with team-level goals
Influences others within one’s specific area of responsibility
Builds collaborative and effective working relationships
Supports interviewing and on-boarding of new employees
Works on projects with moderate scope that may be somewhat challenging, with some direction
2+ years of experience as a Support Engineer, Service Engineer, VAS engineer in a SMS hub provider or similar in the telecommunications space
Understanding of standard mobile operator infrastructure, capabilities and especially hands-on working experience with SMSC and SSL VPN
Basic software debugging (eg: PHP, Python, C++ and /or GO)
Understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP) with knowledge of different data exchange formats, protocols and common telecom infrastructure APIs in general
Communication skills in English
Experience in communicating with technical and business audiences and writing technical documentation
Bachelor’s degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
Unix/Linux or scripting experience.
Packet core infrastructure (2G/3G/4G) including advanced packet core features (PCRF, DPI), BSS infrastructures experience.
RCS (Rich Communication Services) professional experience.
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
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