Facebook App Looking For Research Program Manager, UX Research Learning and Development at Remote Full Time

Research Program Managers build and scale global research programs to strengthen the impact of our world-class UX Research team. We do this by implementing operational systems, connecting teams and knowledge, and problem-solving operational hurdles to enable Researchers to do their most impactful work. Our Research Program Managers are experts in problem solving and multitasking, building long-term relationships, and utilizing a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.The ideal candidate is a self-starter, resourceful, highly organized, detail-oriented and collaborative. The main responsibilities of this role are to manage and build learning curriculum and programs for the UX Research team to further grow and develop Researchers’ skills. This will require identifying the team’s desired skills as well as opportunities to enhance skills, partnering closely with Researchers on building out specific curriculum and an overall learning strategy, facilitating the class proposal process, thinking creatively about different learning methods for our global team and ensuring execution of learning and development programs drive measurable impact for researchers. The Research Program Manager, UX Research Learning and Development will enable the UX Research team’s best work by leading strategic planning of programs, managing short- and long-term project milestones, anticipating and resolving project issues, removing barriers and connecting resources to maximize impact. This role requires program management experience and strong interpersonal skills. Excellent communication, experience managing complex operations and a highly organized, structured approach are essential.

Act as the program lead for UX Research’s learning and development program strategy and execution.

Build out a strategic plan and roadmap for researcher learning and development initiatives, leveraging different methods and building various experiences to support a globally distributed, hybrid (i.e. remote and in-person) team.

Maintain, refine and continually optimize UX Research learning and development programs and initiatives such as Continued Education, establishing success metrics and best practices.

Partner with UX Research and Research Ops teams on overall learning strategy and specific programs or initiatives.

Guide research instructors on facilitation best practices and optimal educational delivery methods.

Facilitate productive relationships, establishing regular meetings or integration points between teams or individuals.

Secure resources and raise risks and concerns to appropriate owners early, propose actionable recommendations and resolve potential roadblocks and issues that jeopardize progress.

Build processes and tools, implementing improvements to drive program quality and efficiency.

8+ years of program or project management experience.

2+ years experience creating learning and educational programs for teams, working with instructional designers, facilitators, organizational development consultants, learning strategists and/or organizational leadership.

Experience with learning methodologies and modalities.

Track record of operating independently and delivering results, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.

Experience in a dynamic, fast-paced environment that requires independent time management, task prioritization, flexibility and experience identifying problems and proactively work towards solutions.

Experience communicating with data to drive change and articulating a vision that inspires change.

Communication skills to build relationships with and influence Researchers, cross-functional stakeholders, and leadership, listening to needs and synthesizing feedback to drive positive outcomes.

General knowledge of research and/or UX design.

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].