QualificationsCustomer supportRelationship management
Manage multiple highly distributed teams of individual contributors and managers that deliver across several team functional responsibilities
Define vision and mission, and set and communicate team level goals
Build the team and skills necessary for long-term growth and to meet the support needs of our internal stakeholders and external payment partners
Build and strengthen cross functional relationships with our product, engineering, and partnerships to build trust, increase collaboration and influence shared goals and priorities
Drive team-wide results, determine what is important, clarify next steps and delegate effectively to meet expectations
Work with Partner and Business Solutions Leadership team to determine broader organizational direction and priority while driving team’s project roadmap and priorities
10+ years experience managing people
5+ years experience operating in a scaled customer support environment
3+ years experience working in payments
Experience managing people managers
Experience with relationship management and working within a global organization
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].