Facebook App Looking For Program Manager, Strategic Process and Programs, Community Operations at Sunnyvale, CA Full Time

Community Operations’ focus is on improving the health of our products and helping people understand how to use them – through both direct support interactions and scalable solutions. Those who join our teams are passionate about solving problems and are strong advocates for the Facebook and Instagram community. We need influencers who can align cross-functional partners to ensure the best possible experience on our platforms.The Strategic Process and Programs team enables operational excellence by improving, standardizing, and scaling the way we work, prioritize resources, and support our people across Community Operations. On this team, you help to keep the Facebook community safe by building programs, protocol, strategies, and operations to reduce the risk of abuse on our platforms.

Manage large-scale, complex projects and programs that impact entire Operations organization

Design, build, and improve processes and systems that contribute to operational excellence

Cultivate relationships and drive collaboration on cross-functional initiatives

Ruthlessly prioritize and maintain continuous alignment with your stakeholders

Maintain accountability and produce high quality deliverables (for yourself and your project stakeholders)

Communicate effectively, zooming in and out effortlessly based on audience ranging from Operations Specialists to Executive Leadership

Be a change agent by understanding organizational dynamics that influence adoption of process changes

8+ years of experience in consulting, finance, operations, and/or project management

Expert Project Manager: experience managing multiple complex projects against competing timelines

Communicator: demonstrated experience managing communications to wide audiences on various mediums (e.g., project plans, presentations, analyses, etc.)

Proven Leader: experience bringing ideas to fruition and leading teams towards a common goal

Organized, strategic thinker and fast-paced executor: experience bringing clarity to ambiguity with little oversight

10+ years of experience in consulting, finance, or operations at a high-growth tech company

Analytical: experience developing frameworks and performing complex analyses (Excel or SQL) to guide strategy

Change Management: experience leading initiatives involving large-scale organizational transformations

MBA, Masters, or graduate degree

PMP and/or ITIL certifications

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].