Amazon.com Services LLC Looking For Team Coach, Ring Social Care Team at Mesa, AZ Full Time

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Adaptable to change
• 1 – 2 years of call center experience
• 1 – 2 years demonstrated ability to drive results within a team
• 1 – 2 years demonstrated ability to prioritize, multitask, and problem solve
• Flexible schedule availability which may include evenings, overnights, and weekends as needed.

Job summary

Ring is seeking a dynamic team coach to support the Social Care team. The ideal candidate is a driven, organized, self-motivated individual who will engage and develop a team of Social Care advocates in a collaborative environment. Come join our Social Care team and find out how Ring is helping make neighborhoods safer through affordable, effective, smart home security devices.

Key job responsibilities

• Be accessible and act as a general resource for all team members.
• Work and communicate with cross-functional teams and stakeholders to drive efficiency and innovation.
• Escalate trends, product issues, and agent and customer feedback.
• Lead and support projects through planning, development, launch, stabilization, and close.
• Display the ability to dive deep and accurately assist peers and customers.
• Display a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service.

A day in the life

As a Social Care team coach, you will support and drive initiatives through communication, proactive feedback, and collaboration. On a daily basis, you will ensure service levels are met with urgency when responding to customers on social media, and will conduct a minimum of 3-4 feedback sessions per day on Social Care advocates. You will ensure accuracy of information sharing, troubleshooting, and professional conversations and conduct as well as supporting other team members when necessary. Additionally, you will strategize with your Supervisor and plan activities while reviewing prior wins and opportunities.

About the team

Ring’s Social Care team is responsible for being the brand voice of Ring on all social media platforms, directly impacting customers. The Ring Social Care team monitors and responds to customers on multiple social media accounts. By empowering frontline team members with easy to use tools, training, and reliable workflows, our vision is to leave lasting impressions on customers where ownership is not only defined by our ability to fix the problem, but also by our ability to serve and share the voice of the customer.

• Degree in Social Media and/or Marketing.
• Previous experience responding via social media on behalf of a large company.
• Experience leading a small team for over one year.
• Microsoft Office Suite proficiency.
• Experience with Sprinklr.

About Ring Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the Video Doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors App, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone — while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.