Minimum qualifications:
Preferred qualifications:
As a team, we define how to measure the quality of manual reviews, build out monitoring tools and processes for the same, and ensure that emerging quality issues are detected in a timely manner. When quality issues surface, we initiate and facilitate RCCAs (root cause and corrective action analyses). We represent Trust and Safety in front of cross-functional partners, to build transparency around and trust in our quality management processes.
As a member of our team, you will have the opportunity to influence the Trust and Safety approach to quality assurance. Your focus will be on bringing statistics to the work we do and ensuring that we build a scalable framework. In addition, you will be evolving the use of all the data we have at our disposal, setting the Trust and Safety industry standard for how to leverage data in the context of quality assurance.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.