Google Looking For Services Manager, Regional and Global Programs, gTech at San Francisco, CA Full Time

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Redwood City, CA, USA; Mountain View, CA, USA; San Francisco, CA, USA.

Minimum qualifications:
Bachelor’s degree or equivalent practical experience

6 years of experience in service management, operations, or consulting

Preferred qualifications:
Ability to work independently and manage multiple global projects simultaneously while paying strict attention to detail

Ability to synthesize complex messages, data sets/signals, and insights into executive-ready communications

Ability to build relationships, manage, and influence cross-functional stakeholders

Project management, problem solving, and analysis skills, combined with strong business judgment

About the job

gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it’s our job to help keep the lights on and the ads fresh.

As a gTech Services Manager for global or Americas (AMER) sales programs, you will work closely with gTech Program Managers, Digital Marketing Specialists, and Google Sales units to bring growth solutions and technical services to our GCS Advertisement accounts. Aligning closely with the sales strategy, you will provide recommendations to sales team members on relevant gTech services and coordinate with our specialist teams to ensure an exceptional experience.

In this role, you will collaborate with gTech colleagues to design excellent advertiser solutions and experiences, deploy innovative methods for service engagement, and incorporate the latest sales strategies into service offerings. You will influence Google executive decision-making and develop relationships with both sales and operational teams to drive success for Google’s growth engine of GCS Advertisement sales.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

Act as the face of gTech services across vendor-led implementation support, business growth enablement through optimization and product adoption, and billing/policy issues for your respective GCS Sales programs or markets.

Manage and represent gTech relationships by collaborating extensively with gTech, GCS, Troubleshooting, and Policy teams to represent a unified gTech point of view with the GCS business.

Prepare executive communications and reporting on service engagement, operations, and satisfaction.

Conduct opportunity analysis and make recommendations to the sales team on where and how gTech can drive value for advertisers.

Partner with the sales team to drive activation, engagement, and satisfaction with gTech services and solutions, leveraging influence and customer service knowledge to drive continuous improvement.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.