Microsoft Looking For Customer and Partner Engagement Director at United States Full Time

We have an excellent opportunity for an experienced and motivated Customer and Partner Engagement Director. This role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast-paced environment, while driving high quality results. This role will be in the MSUS CVP Office where each day is different. As a part of the MSUS CVP Office, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, trust, and our aspire-to culture.

Within the MSUS CVP Office, coordination with others will be essential to drive high impact engagements, in both planful and dynamic ways. The role reports to the MSUS Director of Customer Engagements and Culture, and effective partnership in this tight team is important for success.

One of the top focus areas for the office of the MSUS President is customer & partner engagements that maximize opportunities to empower commercial and state and local government customers to digitally transform their businesses in innovative ways. Within this area of focus, the office of the MSUS President team has the following objectives:

Magnify the impact of the MSUS President through deep engagement with customers and partners and identify breakthrough opportunities.

Generate operational efficacy to facilitate engagements in collaboration with related teams and individuals.

Establish a strategic view on customer and partner engagements and guide the prioritization of the MSUS President’s time with customers and partner.

Responsibilities

You will have the opportunity to:
Persist the established customer engagement strategy and execution model for the MSUS President – aligned to the team’s strategy, goals and objectives. This includes persisting and improving the criteria and triage process for directing ownership of customer engagement activities.

Run the rhythm to support executive sponsored accounts, which includes persisting and improving the current process, solid engagement plans with clear objectives, collating and providing strategic customer insights and efficient tracking of actions that will contribute to direct business and customer impact.

Coordinate and manage to closure all customer issues directed towards the MSUS President including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing, and summarizing info to the leader, engaging the right owners or SMEs who should take execution ownership of resolving the issues.

Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the MSUS President is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.

Maximize customer, partner, and field engagements undertaken by the MSUS PRESIDENT during domestic and international travel including aligning with local teams and stakeholders to prepare for site visits, prep the leader and drive follow up actions and communications.

Qualifications

Bachelor’s Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field

OR equivalent experience.

6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.

Experience working with account/sales teams.

Additional or Preferred Qualifications :
Bachelor’s Degree in Business, Finance, Economics, Computer Science, or related field AND 7+ years marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience

OR Master’s Degree in Business Administration or related field AND 5+ years marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience

OR equivalent experience.

8-10+ years’ experience in customer or partner facing roles in field or other sales strategy roles; staff experience a plus.

Demonstrate a strong understanding of customer interactions, ability to balance customer and internal priorities in proposed engagement strategies that deliver tangible business outcomes.

Business maturity and experience working with senior executives, and the ability to work independently but seek guidance, coaching and assistance from both direct leadership and the MSUS President as needed.

Understanding and respect for the complexity of a Microsoft seller’s job.

Ability to keep track of many MANY things at once.

Exceptional messaging and writing skills.

Superb attention to detail and accuracy in all communication deliverables.

Strong cross-group collaboration skills and ability to drive coordination across all levels and stakeholders.

Strong track record of program management and ability to manage and deliver multiple projects simultaneously, drive strong work-back plans.

Thrive in a fast-paced, ambiguous, and continually evolving environment with the ability to adapt plans and approaches real-time.

Understand Microsoft’s commercial business solutions, including customers and the partner ecosystem.

Willingness to step in to cover for other staff colleagues by taking on activities or initiatives not directly related to the customer engagement portfolio, but that could be stretch assignments and growth opportunities.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world

The salary for this role in the state of Colorado is between $136,200 and $198,000.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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