Job summary
The Ring Product Reviews team is looking for highly motivated team members who are up for the challenge of handling neighbor escalations within every level of our organization. Neighbor Advocates “bleed orange and blue” with the understanding that positive neighbor experiences and our products are the keys to our future. If your personal mission is to turn each and every neighbor’s experience into a fantastic one, then this is the team for you.
Key job responsibilities
Continuously manage and nurture dedicated product reviews on Amazon.com
Respond publicly to specific product reviews directly on Amazon.com, providing technical insights and recommendations while protecting our Brand
Provide exceptional technical assistance and customer service for highly escalated challenges with care and commitment to improve our reviewers’ overall satisfaction with Ring
Regularly organize review trends and share it with the appropriate departments
Work with Product Teams to identify and escalate system errors and other technical issues
Create a weekly report on Review outreach and turnaround for your specific product accounts
Collaborate with your Supervisor and the Customer Satisfaction Manager on strategies to increase reviewer engagement and maintain high levels of community retention
Effectively turn neighbors into influencers
Empathetic written and verbal communication skills
Willingness to learn
De-escalation problem solver who is able to think outside the box
Highly motivated listener who can quickly identify gaps with neighbors
Thick skinned mentality with a dash of assertiveness
Flexibility to provide positive neighbor experiences any time of the day or night
Adaptable and flexible to change
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.