Job summary
Ring is looking for a technology obsessed individual with a passion for delivering amazing Customer Experiences to join the Ring Security Experts (RSE) team.
As an RSE, you will be presented with an exciting opportunity to build out a customer centric concierge service that revolutionizes the way current and future Ring customers shop for and adopt essential whole home security solutions. Our team provides an end to end concierge service to build customized whole home security solutions for every customer they interact with – asking open-ended discovery questions during a virtual consultation to provide tailored product recommendations. RSEs are able to empathize with customers and understand their needs as they develop the right custom security solutions and services for their homes and unique security goals.
The successful candidate will have an immediate and distinct impact on thousands of Ring customers and therefore must exhibit a strong record of customer obsession, passion for Home Security and Smart Home solutions, as well as the ability to independently solution architect for individual customers based on their needs. Additionally, the successful candidate must have a curious mind and a desire to learn new technology as the role will support a variety of products from Ring doorbells, cameras, alarms, and accessories, to smart locks, smart water sensors, mesh wifi networks, and Amazon Echo devices. If you love helping people match their smart home security needs with custom smart security devices that work well together, this is the role for you.
A day in the life
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