Amazon.com Services LLC Looking For Complaint Handling Specialist at Sunnyvale, CA Full Time

• 3+ years experience in program or project management
• Experience using data and metrics to drive improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of experience in a complaint handling role in a regulated medical device industry.
• Good understanding of FDA regulations 21 CFR Part 820 and ISO13485

Job summary

Job summary

Amazon Devices, and Services is an innovative research and development company that designs and engineers high-profile consumer electronics. We are known for creating the Kindle family of products, and groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. Working as part of the Quality Management Team, the Technical Training Special II engages cross functionally to lead the end-to-end delivery of the training program operating under an FDA regulated QMS.

Key job responsibilities

The Role

As a Complaint Specialist, you will ensure compliance to product complaints and the complaint handling system with the responsibility of timely complaint assessment and closure while collaborating with cross-functional teams such as Customer Service, Quality, Engineering, Logistics to facilitate the complaint handling process. In this role, you will:

• Review product complaint information in database, confirm complaint condition to determine necessary action, including CAPA
• Collaborates with cross-functional teams and 3P investigators to ensure additional information is gathered for complaint review/investigations.
• Review complaint against risk matrix and determine if the risk assessment is covering the hazard in the complaint
• Coordinates and prioritizes complaint investigations according to risk
• Evaluate and track complaints through complaint process workflow to closure
• Prepare ad-hoc reports on needed basis
• Ability to analyze data, looking for trends to summarize and report findings
• Responsible for updating work instructions to capture process changes
• Coordinate and compile team metrics to support monthly team meetings
• Excellent written and verbal communication skills
• Strong organizational skills
• Exceptional attention to detail
• Can work independently and collaboratively
• Ability to prioritize work load and multi-task within strict time frames
• Proficiency using office tools such as Excel and Visio

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.