At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. You will join a team with responsibilities that require creativity, technical expertise, and business sense. If you thrive in a dynamic environment with demanding business partners and enjoy finding solutions to potential fraudulent activity within the Disability and Leaves Services (DLS) portfolio at scale, this position is for you.
We are building a team to establish and support Investigations for the DLS organization. The Trust and Integrity Program will offer an opportunity for our internal customers to have a single-threaded point of contact for investigating fraud and abuse and analyzing trends related to disability, leave, or accommodation cases. The team will utilize tools and processes for investigations impacting North American operations, providing data-driven and innovative results yielding company savings and compliant use of DLS programs.
This individual contributor position will investigate and manage a block of cases deemed suspect of fraudulent activity or cases that require additional inspection ensuring the utmost case integrity as it aligns to the Amazon Leadership Principles. The selected candidate will manage a scalable workload to compliantly manage these cases, producing measurable results from investigative findings. The ideal candidate will dive deep and challenge the status quo, proactively looking for opportunities to increase service quality, customer obsession, and drive efficiencies through effective change and transformation. The selected candidate will collaborate and work cross-functionally within DLS and across the organization to launch, expand, and improve the DLS Trust and Integrity Program. The successful candidate will have proven experience and deep subject matter expertise in fraud investigations, with preferred qualifications in leadership, compliance, project management, and driving process improvements.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.