Amazon.com Services LLC Looking For ERC US Benefits Manager, ERC US Benefits Team at Remote Full Time

• Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology or alike) or 2+ years of HR/benefits related experience
• Team/Process lead and/or Supervisor Experience.
• Excellent verbal and written communication skills.
• 1+ years of experience working in Benefits and/or Human Resources role (preferably in a contact center or share service environment)
• ERC management experience a plus

Job summary

This individual will manage and lead a team of ERC Benefits Administrators in the US. They will be responsible for all people management activities for this organization, including talent development, retention, performance management, and process improvements. They will ensure performance objectives are met, build positive employee relations, and build leadership strength within the ERC.

The ERC Benefits Manager, will cultivate a culture of excellence, customer obsession, and continuous improvement. Identifies and eliminates barriers to accuracy, productivity, and quality.

About the hiring group

The teams will focus primarily on US Benefit Programs for Amazonians and enhancing the customer experience.

Job responsibilities

• Achieves performance goals and objectives in line with the network wide vision and goals.
• Communicates policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
• Carries out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
• Identifies customer impacting issues and implementing solutions and process improvements to increase customer satisfaction. Participates in cross-functional process improvement initiatives.
• Assists in developing and implementing training programs to improve the quality and productivity of the team.
• Drives process improvements to enhance the operational efficiency of the site. Understands and effectively utilizes resources provided by internal systems, departments, policies, and procedures.

Key job responsibilities

Managing a virtual team of administrators all over the US. This team will respond to inquiries via phone, chat and ticketing.

• 3 – 5 years of related experience. HR contact center experience preferred.
• PHR, GPHR, SPHR or Benefits certification(s).
• Ability to handle projects using the Project Management principles and methodology.
• Knowledge of Lean Six Sigma.
• Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
• Strong attention to detail and organizational skills.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.