Amazon.com Services LLC Looking For HR Assistant, Search & Rescue, Search and Rescue Associate at Tempe, AZ Full Time

• High School Diploma or equivalent diploma
• Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs
• Previous customer service experience
• MS Office
• Proficency in Windows Operating System

Job summary

This is an in-person role, located in Tempe, AZ.

Amazon’s Search and Rescue (SnR) team has immediate openings for Tier 3 associates. With 1.2mil. hourly associates hired annually and growing to more than 2mil. within the next 24 months, it is a key operational mechanism to ensure we deliver our customer experiences globally. Search and Rescue (SnR) associates are the key experts in getting candidates to their Day1 start with Amazon, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues. Search and Rescue (SnR) will manage internal and external candidate referrals to ensure the best possible candidate experience at Amazon. Successful applicants will exhibit high levels of candidate obsession, communication skills, emotional intelligence, discernibility, organization, and most importantly drive for action.

You will be responsible for inbound and outbound contact initiatives with candidates, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their Day1 starts. You will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Amazon employees.

Key job responsibilities

Responsibilities Include:

• Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction
• Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals
• Communicate effectively in both verbal/written form.
• Participation in the continuous improvement of the overall hiring process
• Manage and own daily tasks from start to finish
• Perform administrative tasks as necessary
• Previous call center experience
• Previous Sales Experience
• Previous staffing experience
• Highest level of candidate obsession
• Excellent written/verbal communication skills
• Salesforce
• Fluent in Spanish

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.