Amazon.com Services LLC Looking For Insourcing Assistant, Immigration at Arlington, VA Full Time

• Bachelor’s Degree
• 3-4 years overall experience with a minimum of 2 year relevant high volume transactional experience from a law firm setting, M&A setting, Finance, Global Mobility, Tax, or other area

Job summary

Amazon is seeking an Insourcing Assistant to support the needs of our growing organization. This role will be part of our Insourcing team within the Global Strategy & Americas Operations function of Immigration.

Insourcing is a growing remit focused on identifying high-volume, high-velocity bodies of work for us to take in-house. Our primary driver is improving the customer experience by driving down cycle times and improving transparency in the immigration process. We are looking for someone ready to support the build-out of processes from scratch, and who is comfortable with ambiguity. They will work with our Insourcing Specialists to solve process/optimization challenges, and engage with cross-functional teams and numerous stakeholders to design and implement new tools.

Key job responsibilities

• Support Insourcing Specialists with the build-out of processes from the ground up including identifying potential risks, determining estimated takt times and resources required, writing standard operating procedure (SOP) documents, creating process maps
• Create and compile appendices for papers
• Conduct user acceptance testing (UAT) on future tech tools, and track tech defects and enhancements
• Identify and report out on success metrics of pilots to stakeholders
• Measure takt times of pilot activities
• Identify areas of redundancy or no-value add to ensure process, procedure, and staffing optimization
• Create tracking mechanisms and other dashboards that measure overall health of programs, such as cycle times, user experience, and trends

About the team

Amazon Immigration is a group of experienced immigration subject matter experts who act as strategic partners and consultants to business leaders and partner support teams. The team centrally manages global immigration filings and the vendors that support Amazon. Global Immigration delivers projects to improve quality, compliance, and improve experience for immigration services at Amazon.

• Immigration experience
• Proficiency with Microsoft Office
• Using data to support and measure success

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.