Amazon.com Services LLC Looking For Investigations Manager – Seller at Goodyear, AZ Full Time

• High school *or* equivalent diploma
• 4+ years of experience in identifying and conducting investigative fieldwork, for example, complainant, witness, and target employee interviews, investigative data analysis, production of investigative documentation, or resolution of loss and fraud incidents
• Experience with Microsoft Office Professional Suite, including intermediate knowledge of Excel
• Ability to influence and collaborate with internal and external partners to achieve results
• Strong business and HR acumen, including strong problem-solving skills, critical thinking, and self-initiative
• Excellent written, verbal communication, interpersonal skills; high quality document and report preparation.
• Ability to commute and/or travel to site locations, as required
• Work flexible hours including nights, weekends and holidays, as needed
• Have the ability to lift up to 20 pounds with or without reasonable accommodation.

Job summary

The Investigations Manager will lead efforts to efficiently and effectively provide investigation services pertaining to the protection of people, product, and data for Amazon. This individual will be responsible for actionable recommendations and investigative outcomes derived from data analysis that impacts the seller fraud program, while driving profitability through shrink improvement. As an Investigations Manager, this individual will initiate and support investigative strategies related to seller fraud, and will pursue them ethically and in compliance with all applicable laws, regulations and internal policies. The Investigation Manager will be a key member of the Security and Loss Prevention team, working collaboratively with internal and external partners to identify root issues and gaps causing losses to Amazon. This position is field-based and will report to the Sr. Manager of Seller Investigations, Strategic Investigative Solutions, Loss Prevention, Global Security Operations.

Key job responsibilities

• Conducts and completes full investigation reports of factual findings to present to legal partners and external law enforcement, which includes internal data, external investigative evidence, and open source intelligence gathering
• Delivers and presents finalized investigative files, including written narratives and accompanying data, to Legal partners and Law enforcement agencies
• Develops and pursues investigative strategies to facilitate case resolution at the appropriate scope and pace
• Maintains positive field-based relationships with internal partners and external partners including Law Enforcement at local, state, and federal levels
• Serves as the subject matter expert for seller/vendor fraud investigations, keeping abreast of key issues, emerging risk, and new investigative strategies
• Identifies potential loss, risk, and opportunity through trend analysis utilizing data-manipulation tools
• Partners with stakeholders to implement solutions to business gaps resulting in theft, fraud, and loss
• Leads and mentors team members as needed
• Bachelor’s Degree in Criminal Justice or related field
• Wicklander-Zulawski Certified
• Loss Prevention Certified (LPC), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), or other industry certifications
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Experience conducting open source investigations to identify theft and fraud
• Working knowledge of criminal/military intelligence analysis, cyber fraud, financial fraud, asset protection, audit, risk management, or other related fields
• Detailed knowledge of theft, fraud and statutory laws/regulations
• Excellent interpersonal, verbal, and written communication skills. Writing skills are particularly important for this role
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines with the ability to multi-task when needed
• Self-disciplined, diligent, proactive, and detail-oriented
• Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations
• Experience working independently in an ambiguous environment with minimal supervision
• Team player capable of learning and sharing knowledge in a global team environment
• Knowledge of Amazon systems and e-commerce store processes
• Experience with using LexisNexis and IBM i2 Analyst Notebook (or link analysis)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.