Amazon.com Services LLC Looking For Learning Program Manager, Amazon Care at Remote Full Time

3+ yrs experience designing and developing training materials in all modalities, including ILT, e-learning, video

3+ yrs experience with eLearning development tools such as Captivate, Articulate Storyline, Camtasia, GoAnimate, and Adobe Photoshop/Illustrator

Job summary

We are a smart team of doers that work passionately to apply cutting-edge advances in technology and to solve real-world problems that will transform our customers’ experiences in ways we can’t even imagine yet.

As a Learning Program Manager, you will be working with a unique and gifted team, developing exciting products for consumers, and collaborate with cross-functional teams. You will bring experience working across multiple instructional delivery modalities to build high-quality, scale-able learning experiences that support our team. In addition, you will have strong program management experience, especially as it relates to the training/development space. You’ll be empowered to curate, create and continuously improve learning experiences using an array of creative approaches that inspire learners and drive career and workforce progression.

To be successful you should be comfortable working across multiple stakeholder groups, be well versed in creating learning objectives, expository content, e-learning, learning assessment and learner analytics support development, and instructional manuals for teachers and students in both a classroom and on-the-job settings.

More specifically, the Learning Program Manager will:
Be an active and productive liaison/partner with the SME groups, consistently seeking to make a positive impact on key business, safety, quality, productivity, and customer experience metrics.

Create, implement and track training programs for multiple groups (i.e., participating in and conducting needs analysis, skills development classes, cross training, etc.).

Actively seek opportunities to improve the efficiency and effectiveness of learning. Handle end-to-end projects, ensuring all aspects are running smoothly and according to plan. Ensure that the work of the team and individuals is continually aligned to meet internal customer’s needs.

Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.

Ensure that the Learning Department creates/updates accurate and useful training for a diverse audience.

Meets/exceeds Amazon’s leadership principles requirements for this role

Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Background in learning theory/course facilitation

Background or experience in healthcare, medicine, or clinical environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.