Amazon.com Services LLC Looking For Manager, Client Implementation, Amazon Care at Remote Full Time

• 5+ years of experience in program or project management

Job summary

We are a passionate team working to build a best-in-class healthcare product designed to make high-quality healthcare easy to access.

Key job responsibilities

Amazon Care is looking for an Implementation Lead to join our team. The Implementation Team lead will be expected to lead a team of Implementation Managers, helping guide the team in executing multiple implementations simultaneously and identify problems and develop solutions. In addition, the candidate will have excellent organizational and communication skills and strong analytical capabilities with a process improvement mentality. This role is critical in assisting the team in executing project initiatives and driving operations excellence and go-forward strategies.

Core responsibilities:

• Manage a team of implementation managers responsible for launching new Amazon Care enterprise customers.
• Develop a deep understanding of the business and design and execute project plans, communicate to key project stakeholders and formulate action plans.
• Analyze and report on performance metrics of new customer implementations.
• Work in cross-functional teams to deliver multiple projects.
• Collaborate effectively with internal stakeholders, cross-functional teams, and external customers.
• Manage a rapidly scaling team and work closely with sales, operations, customer success and product teams.

A day in the life

Inclusive Team Culture:
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded contributor.

• 5+ years of healthcare implementation experience handling multi-dimensional, high-profile projects against aggressive timelines
• Ability to collaborate closely with other SMEs to act as liaison and partner to develop and drive program design
• Demonstrated commitment to customer experience, and passion for innovation and simplicity
• Experience working in fast-paced and highly cross-functional organization
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.