Amazon revolutionized customer service, now we are changing what customers expect from technical support. We are Device, Digital and Alexa Support (D2AS), and we’re responsible for the Customer Service operations and tech support for all Amazon Devices & Services and Digital.
In this role you’ll be leading the device product and support experience for Devices & Services. You will advocate for the customer to improve the product and support experience and influence the product and feature roadmap impacting millions of customers.
Key job responsibilities
Are you someone who cares about customer experience, and wants to be involved in delivering innovative support experiences for customers of Amazon’s devices and digital products? Then we’re looking for you!
We are seeking an experienced Senior Program Manager to join the Device, Digital and Alexa Support (D2AS) Team. You will be responsible for driving high-visibility programs that directly impact the customer experience globally. You will own and execute complex projects and programs, and will be seen as a thought leader and innovator within
In this role you’ll be driving programs and activities in Customer Service for Amazon Devices & Services. You will advocate for the customer, work with the business to resolve areas of customer friction, and influence the product and feature roadmap for millions of customers.
You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic. You have an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Your responsibilities will include:
A day in the life
About the team
We are Device, Digital and Alexa Support (D2AS), and we’re responsible for the Customer Service operations and product experience for all Amazon Devices and Digital services, from the Kindle and Echo, to Amazon Music and Prime Video.
The Device Support team owns the entire Amazon Devices & Services portfolio, including Alexa, the Smart Home category, and also provides some support to our owned brands of Ring, Blink, and eero.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.