Amazon.com Services LLC Looking For Mobility Specialist, Immigration Team at Remote Full Time

• Bachelor’s Degree or equivalent
• 5+ years program management experience in high-volume settings such as immigration, tax, global mobility or HR
• 5 years+ global immigration or mobility experience

Job summary

At Amazon, we’re working to be the earth’s best employer. To get there, we need talented, bright, and driven people. The immigration team at Amazon is growing its best in-class professional service to deliver exceptional immigration and mobility support to businesses and employees globally. The immigration team is a group of project managers, analysts, and experienced subject matter experts who act as strategic partners and consultants to Amazon business leaders and partner teams globally.

The team is looking for a smart, passionate Mobility Specialist to lead immigration and mobility service improvement projects and support the creation of new service offerings.

Key job responsibilities

• Support the optimization of large-scale functions related to cross border work, owned by multiple organizations, which includes immigration, assignments, secondments, country-to-country transfers, and short-term work deployments
• Identify mobility process gaps and pain points, and partner with services teams to design and execute remediation plans
• Collaborate with tech teams to ensure the right expert resources and technology requirements are considered
• Support the development of technology roadmaps to scale programs that are durable, sustainable and flexible
• Define success metrics and inspection mechanisms to audit mobility programs
• Plan, prepare and support program audits to drive compliance and service enhancements
• Working backwards from the customer, design optimal mobility journeys based on the needs of various personas
• Prepare program updates and business reviews, and support the development of 3-year plans and OP documents
• Create concise narratives using data to articulate project updates, program health, key initiatives and future planning
• Manage immigration due diligence gathering and analysis for country expansion projects, in collaboration with Immigration providers and other service teams
• Manage reporting requirements for Amazon’s short-term worker immigration program
• Perform short-term worker immigration assessments and compliance analysis, including monthly metrics reviews and audit of providers reports against program needs
• Create and maintain immigration and mobility resources including intranet Content, training materials, FAQs, mobility Alerts, compliance guides and operational processes (SOPs)
• Manage mobility projects and queries, including collation of diligence and execution of multi-jurisdiction matrices, dashboards, reports and other deliverables
• Support other program and country-level continuous improvement initiatives, in partnership with regional leaders and subject matter experts
• Experience of building, implementing and managing global immigration and mobility programs
• Deep understand of mobility trends and processes globally
• Experience resolving complex immigration and mobility issues independently
• Experience taking ownership in unfamiliar or ambiguous circumstances
• Experience managing third party vendors
• Ability to adapt to change and collaborate effectively at all levels, in a highly matrixed environment
• Excellent written and verbal communication skills
• Solid sense of accountability, sound personal judgment and ability to adapt to change

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.