Job summary
At Amazon Games, we believe in ground-breaking games that can redefine the boundaries of player experience. We seek talented game developers to join our team and become architects of this vision. We seek talented game developers to join our team and become architects of this vision. Are you a gamer? Are you passionate about relentlessly advocating for the best customer experience through strong partnerships with the various business teams? Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued? Amazon Games is looking for a talented and driven Program Manager to be a subject matter expert and responsible for the customer experience of these games.
In this role, you will work with the Customer Trust and Moderation team to properly access and route customer facing concerns that carry a potential risk to the Amazon brand. You will be a key point of contact for relevant teams and support them on properly assessing risks and determining next steps on related escalation, facilitating execution and proper customer resolution by partner teams.
This is an opportunity for you to develop a deep understanding and critical thinking around the impact of trust issues to the Amazon brand. This role will allow you to work frequently with various game development teams, marketing teams, and leadership. This role is complex and ambiguous as the roadmap for future expansion is not fully defined. This role will enable you to develop skills in operational execution, program management, and technical fluency.
You must be passionate about innovation, the customer experience, and leveraging cross-team partnerships to deliver positive and impactful results.
Key job responsibilities
About the team
Amazon Games customer experience teams acts as the centralized customer experience bar raisers between internal Customer Service, outsourced Customers Service, Game Development, Business teams and Amazon’s customers. The team is looking for a program manager to support one or more games responsible for identifying driving and tracking initiatives that improve both the internal and external Amazon Games customer experience, and measuring results against quality and efficiency metrics. You must be passionate about diving into business problems, tools, workflows, and inter-dependencies to truly understand every aspect of the problem before building a path for solution, while mitigating risks.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.