The Private Brands Product Safety and Compliance Team is seeking a Risk Specialist, Product Safety Investigations.
The Risk Specialist partners and consults with business, legal, technical teams, customer service, and other internal/external teams to support end-to-end escalations as a result of product testing detected through our audit programs. You will collaborate with members of the Post Launch Activities Team, who audit Private Brand selection, to deliver a consistent policy framework for systematic remediation of defects. You will work as an individual contributor in a team environment, supporting and collaborating remotely with team members in other Amazon locations.
The Risk Specialist will work directly with internal and external stakeholders on critical issues that directly impact the business. You will be instrumental in launching product safety investigations to ensure all required pre-investigatory tasks are complete prior to their assignment to an investigator, and you will also support a subset of investigatory tasks throughout a case’s lifecycle to ensure timely completion of deliverables and within established Service Level Agreements (SLAs).
Key job responsibilities
A day in the life
The Risk Specialist will support a program which ensures the safety and compliance of Amazon’s product selection worldwide to drive a positive customer experience.
About the team
The Private Brand Product Safety and Compliance (PBPSC) team enables compliance and ensures the safety of Amazon’s Private Brand products globally. This begins upstream, where our Subject Matter Experts (SMEs) advise on product-level requirements and impact of new regulations by defining testing protocols for our Private Brand businesses. Midstream, our program enablement team utilizes tools from the technology ecosystem to build processes that enable new product launches and market expansion.
To measure our effectiveness, our downstream “post-launch” teams conduct independent audits of product compliance (Surveillance) and monitor and investigate reported customer concerns (Product Safety Investigations).
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.