Amazon.com Services LLC Looking For Senior Customer Advisor, Senior Customer Advisor, US Federal at Arlington, VA Full Time

• 6+ years of B2B and/or Enterprise sales experience with a preference for Federal Sales experience and working knowledge or the FAR/DFAR
• Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements
• Experience in positioning and selling innovative solutions to new customers and market segments
• Proven track record in supporting large Federal agencies over the phone, via VTC and in person
• Ability to think and act independently within a fast-paced multi-task driven environment
• Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
• Strong ability to communicate and present to internal and external senior leadership
• Ability to travel for internal business presentations and customer meetings
• BA/BS degree or equivalent work experience required
• Collaborative, fast-moving, and comfortable with change and ability to operate autonomously
• Excited to go above and beyond for customers
• Ability to assess account needs and identify gaps
• Leadership experience (ideal if you have led a cross-functional team)
• Procurement knowledge (ideal if you have had 3-4 years of direct procurement related experience)
• Federal business experience
• Excellent verbal and written communication skills
• Able to build rapport and establish credibility with internal stakeholders, leadership and customers
• Basic management and financial knowledge

Job summary

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

The Amazon Business Federal team is dedicated to developing solutions inclusive of an expanded online marketplace that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the Federal sector.

Customer Advisors are responsible for supporting long-term, complex, strategic customer relationships. Primary responsibilities include expanding solution adoption through agency-wide deployment, feature adoption, and developing relationships with buying decision makers across functional areas such as Acquisition Professionals, Procurement, Information Technology, Facilities, and more.

The Customer Advisor will ensure solutions meet our customer’s procurement needs in support of their mission by recommending approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to federal agencies, eProcurement integration, advanced payment, and automated reconciliation processes. The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted agency-wide.

The ideal candidate will have relevant consultative sales experience with a proven track record of meeting and exceeding program goals and revenue targets.

Roles and Responsibilities

Strategic Account Engagement helping customers design and implement solutions that solve procurement challenges

Drive and accelerate adoption through advising customers on best practices for using Amazon Business solutions aligned to their agency mission

Deliver accurate weekly reporting on growth pipeline and customer spend adoption

Work closely with sales team and sales leadership to provide status updates and insights learned during deployment

Meet or exceed targets for customer and/or feature spend adoption

Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams that will increase solution adoption

Ability to think and act independently within a fast-paced multi-task driven environment

This role can be located out of any of the Amazon Business locations in the United States, which include Austin TX, Boston MA, Arlington VA, Chicago IL, New York NY, Tempe AZ and Seattle WA. Other locations may be considered.

Key job responsibilities

Key job responsibilities include the day to day ownership and account management of 1-3 major Federal agencies along with a select group of smaller agencies with the goal of initial adoption and usage of the Amazon Business Marketplace, followed by agency-wide adoption and expansion.

• Knowledge of procurement (e.g., Public Sector contracting practices at the Federal level) and source to pay processes and solutions · Active listener and effective communicator
• Ability to prioritize and demonstrate relentless discipline in achieving goals
• Proven ability to influence others and lead customer engagements
• Ownership, Bias for Action and willingness to roll up your sleeves · Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other business systems
• BA/BS degree

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.