Amazon.com Services LLC Looking For Senior Program Manager, Security Design, Devices, and Video at Nashville, TN Full Time

5+ years of experience in program or project management

Experience using data and metrics to drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Job summary

The Amazon Global Security Operations (GSO) Security Devices, Design, and Video (SDDV) team is looking for a Senior Program Manager who will join a cadre of experienced and skilled program managers and security engineers managing security technologies globally.

GSO SDDV is responsible for creating, implementing, and overseeing Amazon operations security infrastructure. As a Senior Program Manager supporting the GSO SDDV team, you will use continuous improvement/change management to create, coordinate, and facilitate implementation of new and improved structures, processes, and activities. For this role you will need to be adaptable, challenge motivated and thrive on implementing high standard productivity and simplicity using standard project management methodology. In this role, you must be able to develop and lead individual or group assignments with little or no instruction, work interdependently with other teams, and be able to deliver clear, concise, and on-schedule results.

This position requires deep customer focus, strong self-motivation, and exceptional project management skills. It will involve regular communication with project sponsors and requires you to be detail-oriented and comfortable partnering with cross-functional business and technical teams. To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with strong intuition.

You will own the completion of an array of projects and security initiatives/activities designed to protect your fellow Amazonians. You obsess over internal and external customers and successfully deliver support and services in a very high growth environment where priorities shift extremely fast. You are also independent and can manage program security projects under minimal supervision, continuously triage and prioritize accordingly, communicate clearly and compellingly and deliver exceptional products.

The ideal candidate for this role is willing to work at all levels from the theoretical knowledge of security principles, to the practical application and real-world implementation of processes and measures. Additionally, the candidate has knowledge of the concept and principles of Crime Prevention through Environmental Design (CPTED), and the ability to complete associated data collection, analysis, presentations, and reports.

Key job responsibilities

• Deliver quantitative metrics on the status of key internal programs or projects
• Proactively manage changes in project scopes, identify potential crises, and devise contingency reaction plans
• The ability to drive innovation and look around corners while finding better ways to serve our customers.
• Improve and scale our program as customer’s needs increase
• Partner directly with security customers/partners in support of existing locations and emerging environments
• Develop and review new and cutting-edge technology and security measures for possible application to the existing suite of security processes and measures, in order to enhance the security posture of our data facilities
• Proactively keep GSO leadership fully informed of customer engagement, status, issues, and activities
• Remain connected with industry trends and events. Develop and maintain connections with key industry personnel and manufacturers
• Ability to travel worldwide.

About the team

Inclusive Team Culture

Amazon’s ability to innovate on behalf of our customers relies on the perspectives and knowledge of people from all backgrounds.

We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace. We take steps to ensure employees have a sense of belonging, value, and opportunity.

We have 13 affinity groups (employee resource groups) with more than 87,000 employees across hundreds of chapters around the world. We actively recruit diverse candidates through our partnerships with historically Black colleges and universities, Hispanic-serving institutions and women’s colleges, and we have over 40,000 veterans working at Amazon.

Work/Life Balance

Our team puts a high value on work-live balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

• Demonstrated knowledge of security best practices to include but not limited to application of physical security, investigation techniques and procedures, access control systems, familiar with contract security guard requirements and incident response.
• Highly adept at utilizing metrics to help drive operations, and measuring performance against specific well-developed goals.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.