Amazon.com Services LLC Looking For Sr. Community Engagement Manager, Amazon Global Communities at Seattle, WA Full Time

• 5+ years of experience in program or project management
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor degree or degree in relevant field

Job summary

The Amazon Global Communities (AGC) New Community Incubator and Analytics team is looking a Community Engagement Manager (CEM) to lead the Ops Leader community and experience for Last Mile Ops Managers – an internal network of diverse leaders managing our Deliver Stations and logistics across North America. Our AGC communities drive both virtual/digital and in person experiences to bring a common group of people together.

WHAT WILL YOU DO:
You will manage key influencers and power users, build engagement strategy, run community outreach activities, and work with the core community team to ensure the digital experience continuously innovates and evolves with community member needs. The CEM is responsible for identifying and triaging controlled explosions (discussion thread requiring an official response or issue clarification) and new ideas that surface in the community, and operates as the liaison between the community members and the leadership team to determine when and how to respond. In partnership with the Content Producer, you will help develop a content pipeline that will be delivered by you via video, blog, event and other new formats. Additionally, there is opportunity to partner with our data science team on experimentation to improve community experience.

KEY JOB RESPONSIBILITIES

• Serve as internal champion and visible advocate by becoming a trusted member of the community
• Develop and execute novel community strategy and engagement campaigns to drive users to log in, consume and engage with content, and interact with other community members
• Build relationships, understand unmet needs, and foster deeper connections between community members and business partners
• Leverage your community relationships and knowledge to amplify the voice of the community to help identify and develop stories that highlight community successes and key learnings for video production
• Obsess over details and advocate for the delivery of the right content at the right time, delivered in the right place
• Work closely with the producer to manage editorial calendar (video and content planning mechanism)
• Manage a set of community health and engagement metrics to drive performance.
• Escalate and flag issues as needed to keep the community a trusted space

Note: This position can be located in Arlington, Seattle, or Nashville

• Passionate about process creation, standardization, and improvement
• Innate attention to detail
• Enjoys self-directed work and has an ability to operate autonomously
• Experience working in a fast-paced, highly cross-functional organization
• Experience collaborating with product management teams to build tools and mechanisms
• Experience generating content (blogs, video, video editing, podcasts, etc.) is a plus
• Is customer service oriented and likes to work with a diverse population of people.
• Data-driven approach to project management
• Demonstrated copywriting / copyediting skills
• Demonstrated ability to manage time effectively and juggle multiple priorities resulting in high quality outcomes

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.