Amazon.com Services LLC Looking For Sr. Product Manager-Technical, Employee Community Engagement, Amazon in the Community at Seattle, WA Full Time

• Bachelor’s Degree
• 5+ years of experience in product or program management, product marketing, business development or technology
• Experience with end to end product delivery
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Strong user experience/design sense, with a proven track record of delivering successful products to market
• Experience with user research and validating products through customer feedback

Job summary

Amazon in the Community (AITC) leverages Amazon’s unique skills, assets, and scale to build innovative products and programs that make a positive impact in the communities where we live and work. One way we do so is by harnessing Amazon employees’ spirit of innovation, grit, and heart to strengthen local communities. AITC is seeking an experienced Senior Product Manager to drive ongoing development and adoption of tools to inspire, encourage, and enable employee community engagement.

This role requires a passionate, self-motivated and organized product manager to help make it easier for employees and Amazon teams to engage with the community. You will work closely with external vendors and internal tech teams to build, simplify, and enhance our tools. At the same time, you will also build processes to get ongoing feedback from your customers. You will be a thought leader in the volunteer and donation space and be responsible for influencing how Amazon teams implement and adopt the tools you own. A successful candidate will have strong product management experience, work well with partner teams and technology vendors, be data-driven, and comfort working in a fast-paced, dynamic organization.

This position supports Amazon employees globally and is based in Seattle, WA.

Key job responsibilities

• Product Strategy and Process: Build scalable processes that help gather insights on employees’ and Amazon teams’ volunteering and community engagement needs. Define and drive a product strategy and roadmap that improve the user experience, inspire & encourage participation, and simplify administration for teams across Amazon.
• Roadmap Planning: Collaborate with the vendor and internal tech team to prioritize and develop Amazon requirements. Use high judgement to make critical trade-offs, balancing both business requirements and technological trade-offs.
• Requirements Definition: Define product requirement, user stories, use cases and edge cases based on a strong understanding of the needs of individual Amazonians and Amazon teams. Effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
• Product Roll-out & Go-to-Market: Create and execute go-to-market plans for new features. Monitor key performance metrics to ensure optimum performance and identify improvement opportunities.
• Product Administration: Administer the platform (e.g. support access needs from team admins, manage the staging environment, test and roll out new features.)

A day in the life

You will be part of a small, diverse global team of product and program managers responsible for driving Amazon’s employee community engagement (volunteer & donation) strategies, programs, and tools. Your primary customers will be employees and Amazon teams that trying to make a positive impact on the community. You will collaborate with internal tech teams and third-party vendor products to innovate and simplify how Amazonians can make a difference. As part of a small, nimble team, everyone wears multiple hats to create impact.

• Proven success working with employees as key customers and developing enterprise-software
• Excellent negotiation skills to prioritize projects and get commitments from internal and external product/tech teams
• Excellent written and verbal communication and presentation skills
• An entrepreneurial spirit, with a track record of working independently and autonomously in fast-moving environments; comfort with ambiguity

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.