Amazon.com Services LLC Looking For Sr Program Manager, Launch, Just Walk Out Services at United States Full Time

• Bachelor’s Degree from an accredited university
• Proven project management skills to manage multiple, competing priorities simultaneously under tight deadlines
• Excellent written and verbal communication skills
• Ability to earn trust with a diverse group of stakeholders and influence without authority
• Ability to navigate and thrive in an ambiguous environment
• Ability to travel > 50%

Job summary

Are you excited about partnering with retail leaders to deliver cutting-edge, technology-driven shopping experiences? Are you comfortable working with design, construction, and technology development teams to bring-up physical stores in a dynamic environment? Amazon Just Walk Out as a Service (JWOS) delivers solutions to our retail customers to simplify and improve the shopping experience. Our enterprise-ready autonomous retail technology enables shoppers to enter a store, grab what they want, and just walk out. Born from years of experience at Amazon Go, Just Walk Out uses a combination of technologies to eliminate checkout lines and bring fast and convenient checkout experiences to shoppers.

We are looking for a Launch Manager with a strong delivery record and proven ability to own and execute strategic, cross-functional operations and technology projects at leading retailers.

• Primary responsibilities*

This role requires working across multiple Amazon Tech and JWO business organizations, in addition to Customer teams and 3rd party contractors. The Launch Manager will be responsible for influencing and driving critical path tasks with partners to maintain launch timelines. You will be on-site representing JWO at 3P Customer locations, providing customer-facing store bring-up support, training, and onsite launch execution during the launch week, reporting back to internal and Customer stakeholders daily. This position involves regular communication with customer and JWO leadership teams on status, risks, and change control. Cross-team coordination, project management, hands-on troubleshooting, and Customer-friendly interpersonal skills are essential.

The ideal candidate is customer-focused, a natural problem solver, and a great communicator, both in verbal and written form. You have a consistent track record of successful project delivery under tight deadlines while making high-judgment, data-driven trade-offs and prioritization decisions in an ambiguous environment. This role requires a high level of ownership over the launch process. You can take accountability and know how to see around the corners and ask for help resolving issues and problems as necessary. As part of a fast-growing services team, we need strong team players willing to take ownership in process improvement and team development.

Since this is a retail store launch role, you must be willing to travel &gt50% of the time to locations around the United States.

• 5+ years in technology services delivery to B2B Customers (hardware and/or software)
• Experience delivering technology solutions in a physical retail environment
• Experience launching physical retail stores
• Experience in physical retail stores operations management
• MBA from a top tier, accredited university

The pay range for this position in Colorado is $98,700 – 160,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.