Amazon.com Services LLC
2+ years of experience within all Microsoft Office programs (Word, Excel).
Bachelor’s degree
Job summary
At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking an organized and driven individual to support payments and value-added services for DSPs.
The Delivery Service Partner (DSP) Services Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between Amazon Logistics (AMZL) and our DSPs. We are responsible for providing world-class payments and services to DSPs.
As a Sr DSP Services Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.
Key job responsibilities
Responsibilities include:
Execute daily / weekly / monthly Payments and value add services (VAS) tasks by following standard operating procedures (SOPs).
Daily metrics, Wiki updates, and DSP support updates.
Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.
Resolve payments disputes from internal teams and VAS tasks based on SOP.
Maintain dispute records and document
Review and update SOPs as required
Prioritize while balancing multiple tasks
This role involves working different shifts with the potential of overtime.
Assist with other DSP program activities as needed
About the team
We’re working to be the most Customer-centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.
Strong stakeholder management skills
Demonstrated ability to work in a fast-paced, deadline-based environment
Experience maintaining ongoing programs, tracking delivery against program goals and implementing new processes to improve program services and efficiencies
Ability to give and receive feedback effectively
Ability to deal with ambiguous scenarios and recommend decisions based on SOPs
Escalates efficiently
Ability to deal with ambiguous scenarios and recommend decisions based on SOPs
Create metrics to drive improvements
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.