About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Team
ONCET (OpsTechIT Network Carrier Engagement Team) is comprised of Tier 1, and Tier 2 support engineers. These engineers possess intermediate to in-depth network troubleshooting and support skillsets. ONCET also works in close partnership with the Network Delivery Team (NDT) and other groups as required. ONCET provides triage, diagnosis, Internet Service Provider (data carrier) engagement, and assistance with resolution of Fulfillment Center (FC) Severity 1 and Severity 2 WAN related issues. Team members in North America, typically work on 4-day, 10 hour per day shift. We are currently hiring in Amazon’s corporate building in downtown Nashville.
About the Role
The successful WAN Support Associate II will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Centers revolving around Wide Area Networks. This position is the second level of support for the operations of the Fulfillment Center. This position will respond to Internet Service Provider service degradation, executing/directing advanced Wide Area Network troubleshooting/changes, and managing escalations to external partners or internal network teams accordingly.
They must have an advanced understanding of computers (both hardware and software), Local Area and Wide Area network connectivity, and demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: Even though we work in corporate buildings, we don’t wear suits and ties! Come as you are because jeans, t-shirts, and sneakers will be your daily outfit.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.