Amazon Dev Center U.S., Inc. Looking For Business Operations Specialist at United States Full Time

Bachelor’s degree

3+ years of program or operations experience, preferably within sales or technical organizations

Job summary

The Amazon Web Services (AWS) Marketplace team is looking for an Operations Specialist to join our fast-paced team. The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.

The Business Operations Specialist role will own and execute the revenue recognition processes for the Marketplace Private Offers program. The role requires someone who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. S/he will drive operational improvements to add value, eliminate waste, and improve the CX. There is opportunity to drive change and improvement, and to join a growing team. The ideal candidate has strong attention to detail, can execute well to deliver results, interact with external customers to resolves escalated issues, strong customer obsession, high level of ownership, and a drive to improve current processes.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Job responsibilities

• Perform the operations to drive business performance, meeting quality and service level goals.
• Perform the seller and customer escalation and support process.
• Perform quality control functions to ensure high quality output.
• Collaborate with multiple stakeholder to maintain successful operations.
• Manage internal and external Accounts Receivable inquiries.
• Manage and research invoice discrepancies.
• Maintain Customer relationships by responding timely and accurately to both internal and external questions and requests for information.
• Create and implement standard operating procedures and process workflows.
• Timely publish report via weekly metrics and provide status updates on projects
• Participate in operational excellence activities

Experience working with Accounts Receivables and Collections teams.

Experience with Financial and Revenue Recognition processes.

Experience building new programs and initiatives.

Experience working with Product Management and Engineering teams to deliver new technical features of a Product.

The base pay range for this position in Colorado is $68,000 – $119,100 (YR) and in New York City/New Jersey is $74,800 – $131,000 (YR) . Base pay is based on market location. Base pay offered is based on market location. Our range of benefits may include health care, employee discounts, 401(k) savings plans, paid time off, and more. Applicants should apply via Amazon’s internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.