Amazon Dev Center U.S., Inc. Looking For Custom Billing Analyst at Seattle, WA Full Time

• 2 + years of relevant professional experience in Accounting / Finance Operations with expertise in Accounts Receivables or Order to Cash vertical.
• Bachelor’s degree required, preferably in business, accounting, or a related field
• Intermediate / Advanced level of Excel skills
• Verbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teams
• Flexible to work on rotational week off or based on roster to support business requirements.

Job summary

AWS Monetization is one of the pillars within AWS Commerce Platform, a set of services that AWS customers use to access, organize, understand, control, and optimize their cloud infrastructure and spend. Commerce Platform provides granular usage data, computes charges, issues invoices, provides mechanisms for customers to settle those charges, protects AWS and its customers from fraudulent usage, and tracks all this information for the company’s benefit in the Data Warehouse. The Private Pricing Program is a fast-growing global organization that drives the AWS business by creating long term strategic relationships with our customers to grow their use of AWS services. It sits at the intersection of AWS Platform, Services, Sales, and Legal teams, and interacts with our most strategic customers.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

AWS Monetization is looking for a custom billing Analyst to support monthly operations of pricing and billing programs. This successful candidate must be a self-motivated, detail oriented, and have excellent problem-solving abilities. This candidate must be able to adapt to constant change in business requirements and also work well under pressure to meet ongoing and overlapping deadlines within short time constraints. The analyst will deal with ambiguous problems, work with product teams on finding solutions, and will drive towards simple solutions to complex problems. This analyst will also be the Subject Matter Expert on billing issues, who dives deep to understand the underlying issues to help a customer resolve problem.

Key job responsibilities

• Work with AWS customers to address billing issues and gather valuable feedback
• Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and pricing calculations
• Proactively identify and implement operational improvements, enhancements, and system customization’s that meet business requirements
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
• Support recurring and ad hoc reporting for various internal/external stakeholders
• Manage internal / external customer queries through workflow tools
• Support customer queries outside business hours based on rotation and Roster
• Willingness to support customer queries as an On-call support.
• Work / Partner on process improvement initiatives
• Experience with financial contracts and comfortable with contractual language
• Strong quantitative, analytical and organizational skills
• Basic understanding / knowledge on SQL will be a value add
• Strong attention to detail and excellent problem-solving skills
• Ability to communicate effectively across all functions and levels of the organization
• Highly organized, have multi-tasking skills, and efficient in ambiguous situations.
• Customer Service Orientation with ability to use customer feedback to continually improve processes.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.