Amazon Dev Center U.S., Inc. Looking For Senior Technical Writer, AWS Technical Content Experience at Washington, DC Full Time

• Degree or certification in a relevant technical field or equivalent experience
• A minimum of 5 years in a technical writing or lead writing role
• Proven experience designing and delivering developer-oriented documentation
• Passion for learning new tools, programming languages, and techniques
• Experienced using multiple documentation tools to develop base templates and manipulate output styles
• Experience with Windows or Linux operating systems
• Experience working directly with development teams

Job summary

The Technical Content Experience (TCX) team, formally known as AWS Documentation, has a rare opening for a technical writer to support AWS External Security Services (ESS), which is redefining how enterprises are defending their cloud-based applications and services. This role will work hand-in-hand within a newly-established ESS team that will be launching a customer-facing service in the security analytics space. It’s a great opportunity to get in on the ground floor and help build something significant from scratch.

This is an opportunity to use your ability to explain complex information clearly, concisely and accurately. The successful candidate will bring demonstratable skills and experience that includes seamless interaction with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers.

A technical writer within TCX writes and provides support for a diverse audience consisting of novice users, developers, DevOps professionals, IT professionals, technical program managers, and scientists. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner workings of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

We have a formal mentor program so you can find a mentor that works best for you, based on factors such as location, job family, and job level. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace and learn from our similarities as well as our differences. We are committed to furthering our culture of inclusion, and we welcome teammates from an array of backgrounds and life experiences. We offer the opportunity to belong, connect, and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Key job responsibilities

• Partner with the development team on feature design and UX design.
• Drive the development of product documentation
• Write documentation plans
• Independently follow designs and standards to develop and deliver documentation for AWS products
• Write and edit API documentation
• Read and test samples in multiple programming languages to support documentation
• Conduct technical reviews, and peer edits for grammar, style, and form. You’ll also work with a professional technical editor dedicated to your content.
• Work with the engineering team and support technicians to improve the documentation based on customer feedback and experiences.
• Help assess market feedback on adoption of our services
• Strong written and verbal communication skills
• Experience with XML-based publishing systems
• Experience with or understanding of cloud computing, including cloud storage technologies
• Passion to thrive in a fast-paced, ever-changing environment
• A proactive and open-minded attitude to resolving problems and delivering results
• Strong attention to detail
• Strong interpersonal skills
• Experience with open-source libraries.
• Experience working with XML, markdown, or HTML
• Experience with API documentation
• Familiarity with using and following a style guide
• Experience using content publishing tools to write, format, manage, and publish technical content on the web
• Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
• Experience working directly with software engineering teams

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.