Amazon Dev Center U.S., Inc. Looking For Technical Writer: FSx Services at Boston, MA Full Time

• Degree or certification in a relevant technical field or equivalent experience
• A minimum of 3 years in a technical writing or lead writing role
• Proven experience designing and delivering developer-oriented documentation
• Experienced using multiple documentation tools to develop base templates and manipulate output styles
• Experience with XML-based publishing systems
• Experience with Windows and Linux operating systems
• Experience working directly with development teams

Job summary

The AWS Documentation team is looking for a technical writer to document Amazon FSx service.

Ideally, you have a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. Any experience you have with web services, Linux, XML, and Git is also a bonus. While we don’t expect you to be an expert in these areas, we hope you are excited to learn about them.

AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner workings of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

We have a formal mentor program so you can find a mentor that works best for you, based on factors such as location, job family, and job level. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace and learn from our similarities as well as our differences. We are committed to furthering our culture of inclusion, and we welcome teammates from an array of backgrounds and life experiences. We offer the opportunity to belong, connect, and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.

Key job responsibilities

• Drive the development of product documentation for Amazon FSx services
• Independently follow designs and standards to develop and deliver documentation for AWS products
• Write and edit API documentation
• Write or manipulate samples to support documentation
• Conduct peer edits for grammar, style, and form
• Help define writing projects
• Help assess market feedback on adoption of our services
• Strong written and verbal communication skills
• An understanding of Amazon FSx and Amazon Elastic File System or other file system-related technologies, such as Network File System (NFS) and Windows Server
• Experience with or understanding of cloud computing, including cloud storage technologies
• Experience working with XML, markdown, or HTML
• Experience with API documentation
• Familiarity with using and following a style guide
• Experience using content publishing tools to write, format, manage, and publish technical content on the web
• Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
• Experience working directly with software engineering teams
• Previous experience working in an agile environment a plus
• Passion to thrive in a fast-paced, ever-changing environment
• A proactive and open-minded attitude to resolving problems and delivering results
• Strong attention to detail
• Strong interpersonal skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.