Amazon Retail LLC Looking For Store Manager – New York City Area at New York, NY Full Time

High School or equivalent diploma

4+ years of retail or operations experience, or 2+ years of Amazon experience

2+ years of people management experience leading teams of 20 or more, or 2+ years of Amazon experience

Experience in operating a store or business unit

Candidates must be at least 18 years of age

• High school diploma or equivalent diploma
• 4+ years of retail, grocery, or customer-facing experience
• 2+ years of management experience in building and leading retail teams
• Experience in operating a store or business unit

Job summary

• Accepting applications in the greater Seattle area*

The Team

Amazon Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences through our retail stores. We are passionate about creating a shopping experience that customers love. If you enjoy being both an operator and an inventor and you want to join a fast-paced, innovative team that is making history and breaking new ground for Amazon’s retail stores, this is the place for you.

The Role

We are looking for a Store Manager who can bring Amazon’s customer obsession to life in a retail environment. You will be accountable for the end-to-end operations and overall performance for your store, leading a team to deliver a best-in-class experience for customers. You will be responsible for store operations and metrics that include sales, labor, customer satisfaction, productivity, and safety, among others. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.

Store Managers are skilled operators who are also comfortable with ambiguity and are experienced in leading large teams to deliver exceptional results. Store Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.

Job Responsibilities:

• Manage a team of retail associates, including hiring and onboarding new associates, directing work, managing performance, providing regular feedback, and supporting career development and employee growth.
• Partner with the Area Manager to manage and delegate daily operations to drive exceptional results, including executing standard operating procedures, managing inventory control and merchandising, identifying areas of improvement, implementing solutions, and providing ongoing training where needed.
• Along with the Area Manager, own the customer experience for your location, maintaining a strong store culture built on Customer Obsession and Amazon’s Leadership Principles.
• Measure key performance indicators to drive performance metrics, manage inputs that deliver results, and convey performance results for regular business reviews.
• Work with the Area Manager to communicate an effective weekly labor schedule to ensure the right amount of labor in the right place at the right time, considering allocated labor hours, Amazon labor guidelines, and applicable labor laws.
• Strike a balance between delegating to your team and executing tasks yourself, serving as a role model for the customer experience and stepping into the shoes of associates to provide a smooth experience for the customer or to teach/coach/develop associates. Follow up on delegated tasks to ensure successful completion.
• Create and maintain a culture of engagement with the Area Manager by routinely listening and responding to feedback from associates and customers.
• Work with Area Manager to create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products.
• Respond to escalations and provide guidance to associates on what issues should be escalated or resolved on their own.
• Work flexible hours including nights, weekends and holidays
• You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation
• Able to obtain local food handling certification where required

Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

• Bachelor’s degree in related area
• 3+ years of people management experience
• Experience working independently in an ambiguous environment with minimal supervision
• Strong written and verbal communication skills
• Demonstrated success in problem solving and delivering results
• Passion for Amazon and commitment to delighting customers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.