Bank of America Hiring for Consumer Investments New Hire Team Manager at Chandler, AZ Full Time

Job Description:

The New Hire Team Manager will be responsible for:

• Coach, motivate and supervise teams as they prepare and successfully complete licensing

Train Associates in the following:

• Develop client relationships through understanding needs and present enterprise solutions (Merrill and Bank of America)
• Deliver exceptional customer client experiences by resolving client escalations and influencing your team through example
• Sharpen focus on compliance and regulatory standards including but not limited to; actively managing risk – reviewing at risk client scenarios, communications and all facets of team actvity to ensure responsible growth
• Monitor call volumes and service levels to identify trend in order to maximize efficiencies and make recommendations for improvements that impact client experience.
• Resolve all client issues that are elevated to supervisory level in addition to performing OMT functions as needed.
• Participate in leadership rotation across multiple teams within Merrill to gain perspective, exposure and insight to management career opportunities within Merrill
• Availability to provide coverage during weekends and/or extended hours as required to operate the business

Requires Skills:

• Series 7, 66 and 9/10 is required
• Ability to understand investments and assist associates and clients with their financial needs
• Focus on building relationships with teammates
• Analytical ability with ability to manage multiple responsibilities and prioritize
• Strong communication skills (verbal, non-verbal, and written) and active listening skills
• Drive culture, leading a diverse client centric team
• Proven ability to manage risk – must utilize sound judgment to make business decision for shareholders and clients
• Must be client and associate focused
• Proven ability to coach and motivate others
• Lives the Bank of America Core Values: delivers for clients and shareholders, embraces the power of our people, acts responsibly and promotes opportunity

Desired Skills:

• Capable of effectively coaching and mentoring team to meet metrics
• Ability to effectively manage workload in a fast paced environment
• Excellent interpersonal, leadership and oral/written communication skills
• Capable of multi-tasking and working efficiently under stress and high volume
• Strong organizational and teamwork skills
• Knowledge of Merrill Edge systems and clients a plus

Enterprise Job Description: Working in a service and sales environment, incumbents are responsible for hiring, training, coaching, and supervising a team of associates in the Consumer Investments Solutions & Client Services organization. The responsibilities of this role include: ongoing coaching to associates to provide an optimal client experience; supervision of day-to-day activities; perform monthly performance reviews of all team members and provide constructive feedback; work with the Division Manager in the hiring and training of new personnel; ensure the schedule adherence and proper call management of all team members in relation to the contact center strategy; conduct ongoing training as needed; responsible for molding the behavior and professionalism of all team members; promote work unity improvements to current workflow processes; resolve all client issues that are elevated to supervisory level. Licensing requirements are as follows: Series 7, 66, 9 and 10 or their equivalent.

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0