Bank of America
Job Description:
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This role is responsible for providing subject matter expertise across a wealth management operations team, and supporting the manager in all aspects of day-to-day management of the team’s operations. Key responsibilities include employee training and coaching, addressing employee inquiries/escalations/ approvals, and team supervision to ensure processes are executed correctly. The team lead should escalate issues to the team manager when necessary. Individuals should have deep knowledge of all key functions supported.
Responsibilities:
- Coordinates and manages team workflow across various systems to ensure daily processes are completed accurately and deliverables are met
- Provides day-to-day training and coaching to team members while addressing employee inquiries and escalations
- Monitors team service levels, volume and performance metric reporting, escalating concerns where appropriate
- Researches complex operational and client requests, issues and escalations to identify root cause and assist with remediation efforts and solutions
- Identifies and recommends opportunities for process improvement and risk mitigation to senior management
- Supports risk management and audit processes, including identification of issues, development of mitigation strategies and exam preparation
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Managerial Responsibilities:
- Diversity & Inclusion: Creates an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.
- Enterprise Advocate: Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner’s mindset.
- Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Skills:
- Oral Communication
- Written Communication
- Analytical Thinking
- Data Analysis
- Research
- Problem Solving
- Workflow Management
- Coaching
- Teamwork
- Organization
- Multitasking
- Microsoft Excel
- Microsoft Outlook
- System Navigation
- Investment Products and Solutions
The Third Party Service and Legal Operations Support team within Securities Data, Legal Operations and Error Control are responsible for responding to legal matters where the firm has a responsibility to produce records and process other legal related items. In addition, the team is responsible for legal and regulatory requests by retrieving documents and data as well as facilitating client remediation payments. The candidate will be responsible for the daily operations and strategy for the Team. Responsible for handling numerous deliverables, each of which may have a varying amount of time for completion. In addition, review, update, and maintain an effective control environment that prevents processing errors and limits risk to the Firm.
- Serve as a liaison to branch personnel, and in-house and outside legal counsel.
- Handling of escalated phone calls related to legal matters, while maintaining service levels
- Develop and implement strategic initiatives, contribute to the team’s problem solving by identifying, researching, and implementing process improvement opportunities
- Builds partnerships and connects with others across the organization to achieve sustainable results
Required Skills:
- Adept at working in a fast-paced environment and able to utilize stress-management techniques
- Intellectually curious with a desire to identify and implement innovative solutions
- Ability to prioritize and handle multiple job-related duties including day to day tasks and project work in a deadline-oriented environment
- Ability to think critically while effectively managing and finding resolutions to complex situations independently
- Acts proactively to identify, escalate, and mitigate risks
- Influence’s decisions and outcomes through effective communications
- Proven history of owning and completing projects with thoroughness and accuracy
- Ability to negotiate and influence effectively across various organizations and band levels
- Provide outstanding personalized service and exhibit professionalism in all situations
- Proficient in Microsoft Office Suite
- Has a minimum of 5-8 years financial operations experience
Desired Skills:
- Prior Legal Experience Six Sigma training/experience preferred. Bachelor’s degree is a plus
Job Band:
H6
Shift:
1st shift (United States of America)
Hours Per Week:
40
Weekly Schedule:
Monday – Friday 8am – 5pm
Referral Bonus Amount:
0