Bank of America Hiring for GWIM Sr Team Operations Mgr at Dallas, TX Full Time

Job Description:

Manages a team of multiple related units in a GWIM support operations function for corporate actions – responsible for providing oversight and execution of asset servicing related to both voluntary and mandatory corporate action events and all related procedures. Manages operations functions that have a high level of regulatory risk, monetary exposure and loss potential due to transaction size and daily production windows, which can impact client relationships. Manages daily activities and ensures adherence to operating procedures and regulatory requirements. Develops and implements new processes and procedures to improve operating efficiency, timeliness and workflow coordination. Performs management functions such as hiring, training, performance planning, coaching, and disciplinary action. Supporting responsibility and input for budget/expense management, reporting and forecasting. Requires full knowledge of operations management with prior management experience and/or operations experience in the specific functional/product area managed. This associate regularly interacts with business partners and their support groups (Compliance, Audit, Finance, etc.), as well as external clients. Generally 5-7 years or more experience is preferred.

Required Skills:

• 5-7 years of relevant experience
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Highly organized with exceptional attention to detail
• Demonstrate teamwork and strong interpersonal skills
• Self-starter attitude; Demonstrates initiative and ability to work and execute with minimal supervision
• Strategic/Conceptual Thinker, Innovative, Flexible, and Team Builder
• Strong verbal and written communication skills across and up the organization
• Strong ability to influence/challenge and negotiate to keep all parties engaged in the process
• Ability to perform in an environment that changes periodically
• Strong relationship management skills to build and maintain credibility and influence with support partners, leadership and stakeholders
• Proven ability to provide comprehensive solutions to complex needs and/or problems
• Effective PowerPoint skills with the ability to develop presentations
• Effective Excel skills with the ability to create reports on a daily basis
• Proficient with SharePoint and Visio
• An appetite and aptitude for reading and understanding policy and procedure documentation

Desired Skills:

• Experience in a prior project management, risk and/or support role
• Advanced Excel and PowerPoint skills
• Six Sigma, Agile or related project management methodology experience
• Experience with managing process improvement
• Knowledge of Retirement Plan products and processes
• Bachelor’s degree a plus

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0