Enterprise Job Description:
Responsible for medium – large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operation areas.
Responsibilities: (Not limited to)
Responsible for assisting in executing the initiatives for Operational Excellence and Transformation across all products and operations teams. Establishes measures of success in partnership with business and control partners.
Coordinates UAT testing across project and LOB teams.
Responsible for managing testing schedules and environment availability in partnership with technology
Represents UAT testing during defect and senior leader meetings
Drive strategic analysis and impact assessments, oversees definition and prioritization of requirements and drives execution to deliver against business goals and objectives.
May manage medium/large scale projects from initiation through implementation on cross functional initiatives spanning business lines.
Directs the research of existing client, operations, procedures, and workflow, product and service requirements.
Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques
Integrates best practices with process design to ensure continuous process improvement
Builds action plans and drives execution
Applies business redesign concepts, practices and DFSS tools
Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function
3 + years of Fulfillment, Servicing or Operations experience
Project Management knowledge
Demonstrated ability to understand operational processes and performance improvements
Proven ability to both think strategically end-to-end and execute tactically
MS Office proficiency (Excel, Power Point, Word)
Strong written and verbal communication skills -ability to tailor communications to audience
Ability to foster collaboration across multiple groups
Interact with and influence both executive and front-line associates
Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
Bachelor’s Degree or Work Experience Equivalent
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
1st shift (United States of America)
Hours Per Week:
Referral Bonus Amount: